Centralized Deceased Notifications - Chase Bank
An online reporting platform for anyone to notify the death of a person to their bank. The project shines light on the impact of empathy driven process optimization on improving the overall customer experience
2023
Customer Facing Project
Marketing Site for Supplemental Benefits
This work sample is aimed at demonstrating the usability testing insights for a newly designed prototype
2024
Customer and Enterprise Facing Project
Rx (Prescription) Hub
Solution aiming towards Tele-Medicine addressing user needs
2018
Customer Facing Project
Work Flow Management
A Digital platform for auto or manual allocation of work items to suitable resources with matching skillset
2021
Enterprise Facing Project
Enterprise Integration Platform
One platform for Processes, Services and Secured File Transfers
2020
Enterprise Facing Project
Case Management for Chronic Health Conditions
A digital solution to challenge and overcome chronic health conditions
2020
Customer Facing Project
Florida Blue Payments
Payments portal for customers to make customized or quick payments
2019
Customer Facing Project
Plan Analysis Tool
The Journey of a customer from the plan selection to tracking benefits
2019
Customer Facing Project